Our products are handmade in small batches, so please allow 3-5 business days to prepare your order for shipment. Our current total processing time for orders averages 5-7 business days, excluding weekends and holidays. Once your order has been shipped shipping / tracking information will updated in the system. 

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Shipping During Warm Weather (Spring Through Summer)

Based on the high temperatures in the Spring/Summer months please ensure that you track your order and retrieve your items as soon as they arrive to avoid any melting that may occur in the high temperatures.  We assume no responsibility for melting issues and orders will not be replaced or refunded.  

 

Incorrect Address

If a package is returned due to incorrect address entered on the order. It is the customers responsibility to pay the item to be shipped back to the correct address. If you choose to have a refund, once we received the returned package we will issue a refund excluding the original shipping cost. 

 

Delivery Issues

We make every effort to deliver your order in a timely manner, however once your order reaches the carrier, we have no control on delays, lost or stolen packages. There are times when your packages may have a delivered status but may arrive a day or two later. Please contact USPS if you have and delivery concerns.   Live Wellthy is not responsible or liable for any lost, damaged or stolen packages. 

 

Shipping FAQ's 

1. Where do you ship?

Currently we ship to the United States, Canada and United Kingdom. We do not ship to APO/FPO.

International Orders: If there are additional taxes, customs fees  or  any other fees associated with your order. This will be billed to the customer.

 

2. Do you ship to PO Boxes?

We do offer shipping to PO Boxes and US-based courier forwarding services.

 

3. What if my products melt during transit? 

During transit and during warmer months, your products are prone to changing textures such as softening or melting due to extreme temperatures.

 

If this occurs, prior to opening your jar, place the items in your refrigerator for a few hours to allow them to harden. DO NOT OPEN TO CHECK FOR MELTING BEFORE REFRIGRATION. This can cause spilling which will result in loss of product.

 

Our hand-whipped process adds tiny air bubbles that increase the volume. If a whipped product melts, the air bubbles collapse and the volume is decreased. 

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So, although the jar was filled to the top initially, there will be less volume in the container (due to deflation) that may cause the product to appear half full.

 

After cooling, a melted Whipped Butter will be the consistency of a body balm. Though the consistency has changed the product is still usable and is still a great moisturizer!

 

If a Sugar Scrub melts due to hot weather, the oil may begin to separate. Just place it in the fridge!  As it begins to harden up, give it a stir and place it back in the refrigerator. When  it's solidified and mixed it will be suitable for use!

 

4. Can I change an incorrect address?

You may email contact@livewellthy.us within 12 hours of placing your order to make any changes to address.  We are unable to make changes after the  12 hour timeframe has passed.

 

5. How do I track my order? 

Upon your order being shipped, you will receive your tracking number via email. Please ensure that your email address is correct. 

 

6. Do you offer free shipping?

We do offer free (5-7 days) shipping on any order over $75 within the United States. 

 

7. My order says delivered but I have not received my package. What do I do? 

 If this occurs, please contact your local Post Office to resolve this issue. Once your order has been shipped, Live Wellthy is not responsible or liable for lost, damaged or stolen packages. 

 

By completing a purchase with Live Wellthy you are agreeing to our terms and policies.